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What rights do you have and what can you do?

What rights do you have when it comes to your personal data? And what do these rights entail? 

 

Right of objection

If we use your personal data on the basis of a "legitimate interest", you have the right to object. You may not want us to use your personal data for profiling. Yet sometimes we may do so even if you object. For example, to fight fraud, manage risks or investigate unusual transactions. Of course, we comply with the law in doing so. 

However, you can always object to the creation of a personalised customer profile for direct marketing purposes. You can do so via your cookie settings and privacy preferences in Internet Banking or via the ABN AMRO app. 

Right of objection for marketing

Do you no longer wish to receive offers for our products and services? If so, you can unsubscribe at any time. You can also do this with every marketing message. You can easily exercise this right.

Are you not (or no longer) a customer of the bank and want to use the right to object to marketing? If so, you can submit a request via the Customer Rights page on our website.

Right of access, right to rectification, right to be forgotten, right to restriction

  • You have the right to request an overview of all personal data we use about you.
  • Is your personal data not correct? If so, you can ask us to change your personal data.
  • You can always ask us to delete your personal data. However, we cannot always do this and we do not always have to. For example, if the law requires us to keep your personal data for longer.
  • You can also ask us to temporarily restrict the processing of your personal data. This can be done in the following cases: 
    - You think your personal data is incorrect. 
    - We wrongly use your personal data. 
    - We no longer need your personal data, but you still need it (e.g. after the retention period) for the establishment, exercise or substantiation of a legal claim). 
    - When you object. 

Right to data portability (right to transferability of personal data)

Would you like to have the personal data you have given to us that we automatically store for the performance of a contract? You can, but only if we process your personal data on the basis of your consent or on the basis of the agreement we have concluded with you. This is called 'data portability'.

Pay attention to the security of your personal data

  • Check what the party you want to give your personal data to will use it for. For example, read the privacy statement on that party's website. 
  • Do you want to receive your personal data? Then make sure your own equipment is secure enough and has not been or cannot be hacked, for example, your financial data could be very interesting to criminals.

Would you like to receive or give your personal data we hold about you to another party? Then submit a request to us via the Customer Rights page on our website. 

Do you have a complaint, question, or is something unclear?

If you have a complaint about the use of your personal data, please follow ABN AMRO's complaints procedure through the appropriate steps. We will be happy to help you. ABN AMRO follows the escalation ladder  from the Dutch Data Protection Authority to handle complaints as an organisation.
 
More information on ABN AMRO's complaints procedure can be found here. Do you prefer telephone contact? You can call 0900 - 0024 (usual call charges) or from abroad on +31 10 241 17 20. You can also submit your question and/or complaint via chat.
 
If you are not satisfied with the solution and your complaint has already been dealt with through ABN AMRO's Complaints Management department, then it is also possible to contact the Data Protection Officer at privacy.office@nl.abnamro.com. You also have the right to file a complaint with the Dutch Data Protection Authority . 
 
Do you have specific questions about this privacy statement? If so, you can also contact the Data Protection Officer. 

Read it at another time?

You can save our privacy statement on your phone, tablet or computer and send it as a pdf file to your email address.

Modification of privacy statement

If changes occur in the law or in our services and products, they may affect the way we use your personal data. In that case, the privacy statement will be amended and we will inform you accordingly. We will mention this on our website and in the ABN AMRO app.