Not satisfied with how your complaint has been resolved?

Kifid

If you've gone through the ABN AMRO complaints procedure and are not satisfied with the outcome, you can submit your complaint to Kifid, the Dutch Institute for Financial Disputes. Go to www.kifid.nl for more information. You can also take your complaint to the civil courts.

Does the case have a disciplinary aspect?

If so, Kifid will refer your complaint to the Insurance Disciplinary Board. Consumer complaints reach the Disciplinary Board only through a referral from Kifid. If your complaint is referred, Kifid will inform you.

Business customers

If you are a business customer, please first check whether you can submit your complaint to Kifid or another dispute organisation for business customers.

Do you live in Switzerland?

Then you also have the option of submitting your complaint to the Finanzombudsstelle Schweiz (FINOS)

List of disputes committees

Financial Services Complaints Tribunal

Kifid, Klachteninstituut Financiële Dienstverlening

(For consumers and small businesses)
Postbus 93257
2509 AG The Hague
+31 (0)70 33 38 999
www.kifid.nl (in Dutch)

Transnational Payments Disputes Committee

Geschillencommissie Grensoverschrijdend Betalingsverkeer

(for companies and institutions)
Postbus 90600
2509 LP The Hague
+31 (0)70 31 05 310
www.geschillencommissie.nl

Consumers’ Association

Consumentenbond

(for members only)
Postbus 1000
2500 BA The Hague
+31 (0)70 44 54 545000
www.consumentenbond.nl (in Dutch)

Advertising Code Committee

Reclame Code Commissie

(for private individuals, companies and institutions)
Postbus 75684
1070 AR Amsterdam
www.reclamecode.nl

Dutch Credit Registration Office Disputes Committee

Geschillencommissie Bureau Krediet Registratie (BKR)

(for private individuals, companies and institutions)
Postbus 6080
4000 HB Tiel
0900 - 257 84 35
www.bkr.nl (in Dutch)

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