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Reboot your computer

Problems are often solved by simply rebooting your computer. Follow the steps below, and then check whether the problem has been solved.

Simply follow these 4 steps

  1. Log out of Internet Banking

    • Click 'Log out'
    • Then close your   by clicking the X icon.

  2. Close your other applications

    Also close any other active applications.

  3. Reboot your computer

    If you are using a PC:
    • Click the Windows button.
    • Next, select ‘Power’ and then click ‘Restart’.
     
    If you are using a Mac (Apple):
    • Press Control + Command + the Eject button at the same time.

  4. Log in to Internet Banking again

    • Log in again now.
    • Check whether the problem has been solved.

Has the problem been solved?

 

Yes, it has

Great! You can now get back to your Internet Banking.

No, it has not

Have you tried all the solutions, but has your problem still not been solved? We are very sorry to hear that and our staff would be happy to help you. Please call us on 0900 - 9216 (usual call charges apply). Lines are open 24 hours a day, 7 days a week.